FAQs

Do you deliver outside Islamabad?

Yes. We deliver across Pakistan. Delivery is PKR 200 within Islamabad and PKR 350 to other cities. See our Shipping Policy for details.

How long does delivery take?

Typically 1-2 business days within Islamabad, and 3-6 business days for other cities, depending on courier and location.

Can I return a product if I change my mind?

No. We only accept returns for items that are defective, damaged, incorrect, or materially different from what was ordered, within 3 days of delivery. See our Returns & Refunds Policy for full details.

What warranty do accessories come with?

A 3-day checking and replacement warranty for verified manufacturing defects, unless a longer manufacturer warranty is stated on the product page or invoice.

What warranty applies to TV repairs?

Repairs carry a 7-day warranty on the specific work performed. This does not cover unrelated faults, physical or liquid damage, power surges, misuse, or tampering after the repair. See our Warranty Policy for full terms.

How do I book a TV repair?

Visit our TV Repair page and use the booking form, or WhatsApp us directly at 0344-5317488 with details of the fault.

Can I collect my order from the store instead of delivery?

Yes. Select in-store collection at checkout, or message us to arrange it, and avoid delivery charges entirely.

What payment methods do you accept?

Cash on Delivery is available on all orders. Additional payment methods, if any, are shown at checkout.

How can I contact ELECSY?

WhatsApp us at 0344-5317488, email elecsysmartsolutions@gmail.com, or visit our Contact page. Our store is located at Shop-3, Ground Floor, Malik Arcade, Near KFC, Sector E-11/2, Islamabad.