We want you to receive exactly what you ordered, in good condition. This policy explains when a return or exchange is available.
What Is Covered
You may request a return or exchange within 3 days of receiving your order if the item is:
- Defective or damaged on arrival
- Incorrect (you received a different product than ordered)
- Materially different from what was described or shown at the time of purchase
All such requests are subject to inspection before a return, exchange, or refund is approved.
What Is Not Covered
We do not accept returns or exchanges for change of mind, incorrect selection of size/color/model by the customer, or general dissatisfaction with a correctly supplied product. Please review product details carefully before ordering, or message us on WhatsApp first if you are unsure.
How to Request a Return
Contact us within 3 days of delivery via WhatsApp at 0344-5317488 or email at elecsysmartsolutions@gmail.com, with your order number, a description of the issue, and photos where relevant. We will confirm next steps once we've reviewed your request.
Refunds
Approved refunds are issued to the original payment method, or as store credit, depending on how the order was paid. Refund processing may take a few business days once approved.
Return Shipping
For defective, damaged, or incorrect items, we cover the cost of return shipping. Details will be provided once your return is approved.